THE EMPLOYEE BENEFITS CONNECTION Giving employees, employers, and brokers the power to demystify and deliver health and wellness benefits using AI “Nearly 60% of employees delay or avoid treatment because they’re not sure if they’re covered, making benefits anything but.” —Guy Benjamin Co-founder and CEO By Lori Widmer To Guy Benjamin, health and wellness benefits should not be a mystery to those who use them. Yet, for the U.S.
Technology
INSURTECH INSIGHT FOR AGENTS AND BROKERS Rough Notes, BrokerTech Ventures look at practical, front-line innovations in benefits and more Agents and brokers know how quickly the industry is changing. Insurtech innovation is driving much of that change. And a growing percentage of that insurtech work is supporting the independent agency channel. By Dave Willis, CPIA This summer, Rough Notes launched a new column, BrokerTech Spotlight, in conjunction with BrokerTech Ventures
MAKING CUSTOMER SERVICE YOUR COMPETITIVE ADVANTAGE Turn technology into a benefit that catapults your agency ahead of others in the market By TJ Whelan Today’s insurance marketplace is saturated with options. To be competitive, you need to stand out. Perhaps the most obvious—but most difficult—way to do that is through pricing. You can’t set your prices too high unless you have the quality service to back them up, but if
The Young Pro-Files FROM THE FOOTBALL FIELD TO THE INSURANCE TECH FIELD Former NFL tight end helps build sales automation startup firm By Christopher W. Cook It’s that time of year again. Football! The National Football League (NFL) season kicks off this month, and as a New Orleans Saints fan, this writer is excited to see tight end Jimmy Graham back on the team. Let’s hope he and newly signed
