THE TOP 5 INDUSTRY POTHOLES TO AVOID Practical insights to help ensure that you don’t fail Even if you are the greatest insurance expert in the world, if you can’t express your knowledge in a way that others are receptive to and understand, your expertise is unlikely to amount to what you are hoping it will. By Michael Wayne Organizations come into existence for a variety of reasons, one of the
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THE TOP 5 REASONS YOU SHOULDN’T LIE TO A CLIENT Misleading customers is wrong … and for plenty of reasons There is no denying that trust is at the core of every enduring relationship. Once trust is broken, it’s nearly impossible to repair. By Michael Wayne With just a handful of games left in the regular season, the Baltimore Orioles hold a two-and-a-half-game lead in the American League East and
THE TOP 5 ANTICIPATED INSURANCE BUYS FOR YOUNG SHOPPERS Survey shows what a new generation thinks about risk and insurance Overall, 51% of respondents stated that the most important feature when purchasing an insurance policy was the cost. A meager eight percent said that convenience of purchase was important. By Michael Wayne If you are an agent who focuses on service, forging relationships with clients, and providing an easy digital
THE TOP 5 STEPS TO TAKE TO WIN A CLIENT BACK FOR GOOD Look inside, make changes, and plan to succeed Winning the client back is not the ultimate goal. Taking care of the client so that they never want to leave you again is. By Michael Wayne By and large, I don’t believe most of my industry colleagues are big Alfred Lord Tennyson fans. However, many people are familiar
FIVE STEPS TO DE-ESCALATE AN IRATE CALLER From listening to following through, it’s possible to diffuse most situations with the proper action Most angry callers are angry because they feel like their voice isn’t being heard. By Michael Wayne More than 3,800 years ago, a Babylonian named Nanni took the time to write a complaint letter. Nanni used a clay tablet and inscribed his disappointment in a shipment of copper
