Customer Service Focus By Paul Z. Martin, CPCU THE ELEMENTS OF GREAT CUSTOMER SERVICE IN PERSONAL LINES Use emotional intelligence to build trust with your customers When an agency sells
Tag "management"
Risk Managers’ Forum By David Thompson, CPCU, AAI, API, CRIS WILL THE COVID-19 PANDEMIC INFECT YOUR AGENCY? Conditions are ripe for errors and omissions claims; here’s how to prevent them
LOOKING AHEAD TO 2021: DRIVING SALES IN UNCERTAIN TIMES Three ways agencies can market efficiently and smartly By Jeff Holmes
Acquisition Acumen By James Graham MARKET MOMENTUM: LET’S MAKE A DEAL Amid the pandemic, M&A deals are a bright spot
Beyond Insurance By Matt O’Neill, CRA, CBWA, ACRA, TRA THE NEXT MAJOR COVID-19 ISSUE: LONG-TERM CORPORATE CULTURE Leaders must reflect
