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WILL THE COVID-19 PANDEMIC CHANGE HOW CUSTOMER SERVICE ASSOCIATES DO THEIR WORK?

    WILL THE COVID-19 PANDEMIC CHANGE HOW CUSTOMER SERVICE ASSOCIATES DO THEIR WORK?

Customer Service Focus By Dustyne Bryant, CIC, CISR, MBA WILL THE COVID-19 PANDEMIC CHANGE HOW CUSTOMER SERVICE ASSOCIATES DO THEIR WORK? Major adjustments may bring about new concepts of work-life

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BRIDGING THE CSR TALENT GAP

    BRIDGING THE CSR TALENT GAP

Customer Service Focus By Mitch Dunford BRIDGING THE CSR TALENT GAP High school career and technical education program gets green light in Texas For years, alarm bells have sounded over

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WHEN TIMES ARE TOUGH

    WHEN TIMES ARE TOUGH

Customer Service Focus By Nicci Keck, CIC, CISR WHEN TIMES ARE TOUGH The importance of staying calm when everything is

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