USE RISK MANAGEMENT TO RECESSION-PROOF YOUR BOOK OF BUSINESS Now is a good time to practice some prevention By Randy Boss, CRM, MWCA, SHRM-SCP Business traditionally follows a vicious
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THE ASSUMPTIONS WE MAKE Slowing down and listening is key By Meg McKeen, CIC On average, a human being processes between 10,000 and 30,000 words each day. You’ve
DELIVERING ON THE PROMISE Five important things agents should remember about life insurance By Paul Martin, CPCU I had a
THE INITIAL PROSPECT INTERVIEW— A THEATRICAL PERFORMANCE WITH FIVE SCENES Your interview is a structured, rehearsed, and emotionally engaging production
DESIGNATIONS AND DEGREES— UNLIT SIGNS OR BEACONS Considerations before obtaining a designation or certification By Dr. William T. Hold,