COMMIT TO YOUR PROFESSIONAL DEVELOPMENT: IT’S MORE THAN CE! Intentionally find opportunities to explore and expand with a curious mind and a passionate attitude By Donna Gray According to Wikipedia,
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LEADERSHIP TRAINING AND DEVELOPMENT IN A POST-COVID WORLD Empower your employees and they’ll help your clients—and your agency—achieve success By Matt Masiello If your main takeaway from the way work
Customer Service Focus By Paul Martin, CPCU SIX TIPS FOR CREATING A CUSTOMER SERVICE CULTURE Build a positive culture by
Beyond Insurance By F. Scott Addis, CPCU, CRA, ACRA, ASA ACCOUNTABILITY AND EMPOWERMENT … LESSONS LEARNED IN THE LAND OF
Tactical Tech By Chris Paradiso INSTAGRAM SUCCESS FACTORS There’s more to your agency having an impact than the number of
