THINKING AHEAD: 2022 NEW YEAR’S RESOLUTIONS Add “improving your agency’s digital footprint” to the list By Chip Bacciocco What do insurance customers want in an online shopping experience? For independent
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©The Rough Notes Company. No part of this publication may be reproduced, translated, stored in a database or retrieval system, or transmitted in any form by electronic, mechanical, photocopying, recording, or by other means, except as expressly permitted by the publisher. For permission contact Samuel W. Berman.
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