I CAN’T USE CAUGHTUP UNTIL I GET CAUGHT UP Tips for overcoming chronic backlog By Mary Belka, CPCU, ARM, ARe, RPLU, CIC, and Cheryl Koch, CPCU, ARM, AAI, ACSR, AFIS
Tag "account managers"
ACCOUNT MANAGEMENT: SO EASY, ANYONE COULD DO IT! How do we develop account managers quickly and effectively? By Cheryl L. Koch, CPCU, ARM, AAI, ACSR, AFIS & Mary M. Belka,
THE ASSUMPTIONS WE MAKE Slowing down and listening is key By Meg McKeen, CIC On average, a human
THE FLOGGINGS WILL CONTINUE UNTIL MORALE IMPROVES Relatively small changes can help to avoid potential E&O problems By Mary
EIGHT SIMPLE RULES FOR CREATING THE ULTIMATE AGENCY Think with your head and lead with your heart By Mary Belka,