Foremost Claims Lab helps agents be heroes to their clients It’s been said that people don’t really appreciate the value of their insurance until they have a loss, after which ideally they receive prompt, fair settlement of their claim. How an insurer handles claims has a substantial impact on its image and reputation—and it likewise affects how customers view their agent or broker, who is their point person after they
Organizational Profiles
Innovation, culture and people help young firm introduce new ways to better serve agents, brokers and their clients By Dave Willis, CPIA After an insurance career spanning some 44 years, you’d think Jino Masone would have looked forward to retirement. If that’s what you thought, you’d be wrong. Following nearly a quarter-century at Zurich, Masone stepped out of a very brief retirement to become chief operating officer of Breckenridge Insurance
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